fa990's Privacy Policy

Introduction

fa990 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how fa990 collects your personal information, how it is used, under what circumstances it may be shared with third parties, and how it is kept secure.

Please read this policy carefully before using our platform. By opening an account or using the services at fa990, you are considered to have accepted the terms of this privacy policy. If you disagree with any term, please refrain from using our services and contact us directly.

1. What Information We Collect

fa990 collects various types of information to operate its services properly. This information is divided into two main categories:

1.1 Information You Provide Directly

When you create an account or use services at fa990, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account)
• Username and password
• Information and messages provided when contacting us

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and operating system information
• Login date, time, and session details
• Page view history and click data
• Transaction history and gaming activity
• Information collected through cookies and similar technologies

2. Purpose of Data Use

fa990 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes are detailed below:

2.1 Account Management

Information is used to create, manage, and secure your account. This is essential for age verification (21+), identity confirmation, and maintaining account security.

2.2 Processing Financial Transactions

Payment information is used to correctly process your deposit and withdrawal requests. This information is needed to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

2.3 Service Improvement and Personalization

Information is used to improve your gaming experience and provide services tailored to your preferences. This helps make the fa990 platform more user-friendly.

2.4 Security and Fraud Prevention

We use collected information to prevent fraudulent activity, account hacking, and money laundering. This protects the interests of you and all other users.

2.5 Customer Support

Our 24/7 live chat and email support team uses information to resolve your issues. This is necessary to provide assistance in both Bengali and English.

2.6 Compliance with Legal Obligations

Information is retained as required to comply with applicable laws and regulations and to follow instructions from authorities.

3. Information Sharing and Disclosure

fa990 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Provider Partners: We work with trusted third parties for payment processing, technical infrastructure, and security services. They may only use the information for the specified purpose.
• Legal Authorities: Information may be provided pursuant to a court order, a request from a government authority, or obligations under applicable law.
• Fraud Investigation: Information may be provided to relevant authorities in the investigation of fraudulent activity.
• Business Changes: In the event of a company merger or acquisition, information may be transferred to the new entity — however, the terms of this policy will remain in effect.

4. Data Security Measures

fa990 uses industry-standard security technology to protect your information. SSL encryption is active on our platform, keeping all information exchanged between you and us secure.

4.1 Technical Security

• All communications secured through SSL/TLS encryption
• Password hashing and salting technology in use
• Sensitive data stored on servers is kept in an encrypted state
• Regular security audits and vulnerability assessments conducted
• Firewall and intrusion detection systems active

4.2 Administrative Security

• Only authorized staff can access personal information
• All staff are provided privacy training
• Data access logs are maintained and reviewed regularly
• Strict internal policies on personal data handling are established and enforced

Please note that no method on the internet is 100% secure. While we make every effort, in the event of any security breach we will promptly notify affected users and take the necessary steps.

5. Cookies and Tracking Technologies

fa990 uses cookies and similar technologies to improve platform functionality and enrich your experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform. Without these, the site will not function correctly.
• Functionality Cookies: Help remember your preferences and settings, such as language preference.
• Analytics Cookies: Used to monitor platform usage and improve services.
• Security Cookies: Help detect fraudulent login attempts.

5.2 Cookie Control

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.

6. Data Retention Period

fa990 retains your information only for as long as is necessary to fulfil the required purpose or as legally required.

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: Retained for a specified period after account closure as required by legal obligations.
• Financial Transaction Records: Retained for an extended period as required by law.
• Log Files: Retained for a limited period for security and analytics purposes.

After the designated retention period, data is securely deleted or anonymized in a way that no individual can be identified from it.

7. Your Rights and Choices

fa990 believes you should have full control over your own information. To that end, we provide you with the following rights:

• Right of Access: You can find out what information we hold about you and request a copy of it.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected or updated.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to Object to Processing: In certain circumstances you can object to the processing of your information.
• Right to Data Portability: In certain circumstances you can receive your information in a structured, machine-readable format.

To exercise these rights, contact us. We will respond to your request as quickly as possible.

8. Privacy of Minors

fa990's services are for those aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account creation.

If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

9. International Data Transfers

fa990's technical infrastructure may operate on servers located in various countries. As a result, your information may be transferred internationally.

Countries to which information may be transferred may have different data protection laws compared to Bangladesh. However, we ensure that appropriate safeguards are in place for any transfer and that the terms of this privacy policy are upheld.

10. Policy Changes and Updates

fa990 reserves the right to update this privacy policy from time to time. Changes may occur due to changes in the nature of services, new legal requirements, or technological developments.

For any significant changes, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date it is published. We recommend that you visit this page regularly.

Continued use of the services after any changes will be considered as your agreement to the updated policy. If you disagree with the changes, please contact us or stop using the services.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the fa990 support team. We provide assistance in both Bengali and English.

We will review your request and respond as soon as possible. Identity verification may be required for privacy-related requests.